1. Who we areFUSS Meals is a service by FUSS that helps people meet in real life through small-group social meals, including dinners, brunches, lunches, breakfasts and other dining experiences.
For the purposes of data protection law, the data controller is:
Company: FUSS Limited
Email: owner@fuss-world.io
Address: 85 Great Portland Street, London
2. What data we collectWe may collect the following types of personal data.
Account and identity data
This may include:
- name;
- email address;
- WhatsApp phone number;
- login details or user ID;
- community affiliation, where relevant.
Onboarding and matching data
To help us match participants into groups, we may ask questions about:
- professional background;
- interests;
- hobbies;
- preferred meal formats;
- dietary preferences;
- availability;
- budget preferences;
- languages;
- community-specific questions;
- other information you choose to provide in the onboarding form.
Booking and meal data
This may include:
- meals you book;
- attendance history;
- no-show history;
- reschedule or refund requests;
- group assignment;
- table assignment;
- venue information;
- payment status;
- whether you used a ticket, pass or individual payment.
Contact-sharing data
We may ask whether you are comfortable sharing your contact details with people you attend a meal with.
If you choose to share contact details, this may include:
- LinkedIn profile;
- Instagram handle;
- Telegram username;
- WhatsApp number;
- another contact method you provide.
We only share contact details with other participants where you have specifically provided those details for that purpose.
Payment data
Payments may be processed by third-party providers such as Stripe.
We may receive payment status, transaction reference, amount paid and related booking information.
We do not store your full card details.
Communications data
This may include:
- WhatsApp messages related to your booking;
- email communications;
- support requests;
- feedback you provide;
- responses to reminders or meal updates.
Technical and usage data
When you use our website or web app, we may collect:
- device information;
- browser type;
- IP address;
- pages visited;
- links clicked;
- approximate location based on technical data;
- analytics events;
- error logs.
3. How we use your dataWe use your personal data to provide and improve FUSS Meals.
This includes:
- creating and managing your profile;
- processing bookings and payments;
- matching you into a suitable group;
- organising tables and venue bookings;
- sending confirmations, reminders and meal updates;
- showing you upcoming and past meals;
- enabling contact sharing after meals, where you have agreed to this;
- handling refund or reschedule requests;
- managing attendance and no-shows;
- maintaining safety and community standards;
- improving our matching, operations and user experience;
- preventing misuse, fraud or unauthorised access;
- complying with legal obligations.
4. Legal bases for processingUnder UK GDPR, we rely on the following legal bases.
ContractWe process your data where it is necessary to provide the service you requested, including onboarding, matching, booking, payment coordination and meal communications.
ConsentWe rely on your consent where you choose to share contact details with other participants, opt into certain marketing communications, or provide optional information.
You can withdraw consent at any time.
Legitimate interestsWe may process data where we have a legitimate interest in operating, improving and protecting FUSS Meals, including analytics, fraud prevention, safety, no-show management, service improvement and customer support.
Legal obligationWe may process data where required by law, including accounting, tax, compliance or regulatory obligations.
5. How matching worksWe use the information you provide during onboarding to help create groups for meals.
Matching may take into account factors such as interests, background, availability, community, preferences and other onboarding answers.
Matching may be assisted by software, automation or AI-supported tools, but we may also review or adjust groups manually.
The purpose of matching is to improve the quality of the social experience. We do not use matching data to make decisions that have legal or similarly significant effects on you.
6. What data we share with other participantsWe do not share your full onboarding answers with other participants.
We may share limited table-level information where relevant, such as general group context or broad interests, but not sensitive personal answers or private profile information.
The only personal contact details we share with other participants are the details you specifically provide and confirm you are comfortable sharing.
For example, if you choose to share your LinkedIn profile after a meal, we may make that LinkedIn profile visible to the people who attended the same table.
You can choose not to share contact details.
7. What data we share with venuesWe may share limited information with venues where needed to organise the meal, such as:
- booking name;
- group size;
- date and time;
- dietary requirements or preferences where relevant;
- seating or logistical requests.
We do not share your full onboarding form or personal matching profile with venues.
8. Service providers and third-party toolsWe use trusted third-party providers to operate FUSS Meals. These may include tools for:
- payments;
- forms and onboarding;
- email and WhatsApp communications;
- analytics;
- hosting;
- databases;
- customer support;
- meal and event operations.
These providers may process personal data on our behalf and only for the purposes needed to provide their services to us.
Where required, we put appropriate data protection agreements in place with our providers.
9. International transfersSome of our service providers may process data outside the UK or European Economic Area.
Where this happens, we take steps to ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses or other lawful transfer mechanisms.
10. How we keep your data secureWe take data security seriously. We use appropriate technical and organisational measures to protect personal data, including access controls, secure storage, limited internal access, authentication controls and operational safeguards.
We design the service so that participant data, onboarding answers and contact details are not publicly accessible and are not exposed through unauthorised APIs.
Only authorised people and systems should be able to access participant data where needed to operate the service.
However, no online system can be guaranteed to be completely secure. If we become aware of a data breach that affects your rights or freedoms, we will notify you and the relevant regulator where required by law.
11. How long we keep your dataWe keep personal data only for as long as necessary for the purposes described in this Privacy Policy.
This may include:
- keeping your profile while your account is active;
- keeping booking and attendance history so you can view past meals and we can operate the service;
- keeping payment and transaction records where required for tax or accounting purposes;
- keeping no-show or safety-related records where needed to protect the community;
- deleting or anonymising data when it is no longer needed.
You can request deletion of your data, subject to any legal or legitimate business reasons we may have to retain certain information.
12. Marketing communicationsWe may send you updates about upcoming meals, events, offers or service announcements.
Where required, we will ask for your consent before sending marketing communications.
You can opt out of marketing communications at any time by following the unsubscribe instructions or contacting us.
We may still send service messages related to bookings you have made, such as confirmations, reminders, venue details, reschedule updates or safety information.
13. Your rightsUnder UK GDPR, you have rights over your personal data.
These may include the right to:
- access the personal data we hold about you;
- correct inaccurate data;
- request deletion of your data;
- restrict how we use your data;
- object to certain processing;
- request a copy of your data in a portable format;
- withdraw consent where processing is based on consent;
- complain to a data protection authority.
To exercise your rights, contact us at:
Email: owner@fuss-world.io
We may need to verify your identity before responding to your request.
14. ChildrenFUSS Meals is intended for adults.
You must be at least 18 years old to use the service or attend a FUSS Meal.
We do not knowingly collect personal data from children.
15. Cookies and analyticsOur website or web app may use cookies and similar technologies to operate the service, understand usage, improve performance and support analytics.
Where required, we will ask for your consent before using non-essential cookies.
You can manage cookies through your browser settings or cookie preferences, where available.
16. Changes to this Privacy PolicyWe may update this Privacy Policy from time to time.
The latest version will always be published on our website with the updated date.
If we make significant changes, we may notify you by email, WhatsApp or another appropriate method.
17. Contact usIf you have questions about this Privacy Policy or how we handle personal data, please contact:
Email: owner@fuss-world.io
